Wiki's
Knowledge Management is one of these subjects that raises many eyebrowse when people start discussing it. Some start to giggle and before you know it there is no serious discussion possible. Luckily Web2.0 has come up with something that stops these giggles quite quickly: Wikipedia. Nobody ever thought that it would be possible to harness knowledge from many many people via a process where there is no real line responsibility and control is only possible afterwards. But the great thing is: It Works!I have tried out if it works on creating a structure on meta data (just check out: http://scratchpad.wikia.com/wiki/MetaPedia) and with a bit of structured thinking I could create lots of pages in a few hours.
Some research has shown that Wiki's are quite often more accurate and more diverse than the Encyclopedia Brittanica and the track record of abuse is minimal. So it seems like we have a great opportunity to learn from this.
So my observation is that Wiki's can also be used within a company. Obviously it is not wise to replicate the effort on the WWW, since the result will never be as good, but for properiatory information, i.e. things that are specific to a company, it can be a great help. Think about:
- process manuals and guideline - they never get out of date again
- online help pages (e.g. for systems in use)
- basically any type of knowledge sharing where content needs to be structured
The great thing is that it is easy, anybody can add or edit it, and due to the audit trail feature people will refrain from adding bullshit ...
So time to move from a structured one writes & many read to a situation where many write, interact & read PLUS a situation where the actual content is more valuable, since it is more up to date and more people have contributed to it.
posted by Evert Ruijs @ 10:17 AM
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