Six Sigma
If you talk to Japanese manufacturing companies (say Toyota or Toshiba) and you talk data quality, then soon you'll talk 'Six Sigma'. Six sigma is a term derived from the statistical term describing the standard deviation (sigma) and therefore describes the likelyhood to make an error. If you reach Six Sigma, you reach a quality where you hardly make any mistakes. This is particularly important in manufacturing.When talking Six Sigma I think it is mostly striking to see that the quality process is everywhere; it is engrained in the organisation -from workers up to sr managers - quality is everywhere. And that is - I think - the main message of Six Sigma: You can only reach high levels of quality (and therefore also information quality) if this is engrained in everything we do.
Some vendors of data quality tools start to use the term Six Sigma in their toolkit and that makes me sceptical, since it is not the tool that does the job, but the complete culture change. So if you see managers buying a Six Sigma tool and not do anything else - than don't trust them!
Labels: culture change, quality
posted by Evert Ruijs @ 10:46 AM
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